With the internet now a vital tool for teaching and research, including independent self-guided learning and international research across time zones, HEAnet now provides support outside of the traditional nine-to-five thirty. Clients are now able to raise faults by phone 24 hours a day, 7 days a week.

In the case where a total outage to a client site is experienced, it is possible to raise this fault immediately to a HEAnet on-call engineer, who will ensure the issue is resolved.

It’s still possible, of course, to e-mail any queries or problems to us at noc@heanet.ie, but in the case of a total loss of connectivity to your site, please don’t hesitate to pick up the phone and dial 01-6609040 to make us aware of the problem.

The decision to offer a 24 x 7 service is not something HEAnet entered into lightly. Committed to providing the best possible service to you, our clients, while always ensuring value for money, we listened to extensive feedback when making the decision to increase our level of cover to you.

We would like to thank all the representatives of the various clients who gave willingly of their time to confirm the importance of internet connectivity to their day-to-day business; also to those who detailed the volume of work and services that they provide outside of business hours: research activities, virtual learning environments, part-time student courses and labs, workshops and tutorials and much more. HEAnet also took an extensive look at the levels of support being provided by commercial service providers and planned that the cover provided by HEAnet would be at least comparable with cover provided elsewhere.

We believe that this extended level of cover, providing 24 x 7 availability of HEAnet’s network engineering expertise, meets the needs detailed to us by our clients.
For more information, please contact the HEAnet Network Operations Centre on 01-6609040, or at noc@heanet.ie