This is a HEAnet framework available to HEAnet, its member institutions and consumers of its services.

Products Available under Framework

This is a multi-supplier, multi-lot framework covering the supply of cloud-based software solutions which support ITIL aligned ITSM processes in the delivery of services. The suppliers on the framework are EY (fka Client Solutions), iService Solutions, Ivanti, Unifii and Xcession.


The framework will expire on 10 January 2025.

More Detailed Information

There is an information bundle available for each solution type.

You can request the relevant information bundle(s) here.

For more information, please contact brokerage@heanet.ie.