This is a HEAnet framework available to HEAnet, its member institutions and consumers of its services.

Products Available under Framework

This is a multi-supplier, multi-lot framework covering the supply of cloud-based software solutions which support ITIL aligned ITSM processes in the delivery of services. The suppliers on the framework are Axios Systems, Client Solutions, iService Solutions, Ivanti, Unifii and Xcession.


The framework will expire on 10 January 2023 with the right to extend by two 12-month periods.

More Detailed Information

There is an information bundle available for each solution type.

You can request the relevant information bundle(s) here.

For more information, please contact brokerage@heanet.ie.