ITSM Framework: iServiceSolutions (Cherwell)

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iServiceSolutions – Cherwell


10:00 – 10:05 Welcome and Introductions
10:05 – 10:15 Product Overview: Cherwell capabilities
Quick overview of all Cherwell out of the box capabilities
10:15 – 1040 Showcase 1: Managing starters and leavers (staff and students)
Walk through of Cherwell’s starter and leaver processes including

  • New starter request (staff) using the portal
  • New starter request (student) using the portal
  • Equipment request with management approvals
  • Leaver process with equipment returns
10:40 – 10:50 Showcase 1 Q&A
10:50 – 11:15 Showcase 2: Stock Management
Overview of Cherwell’s stock management capabilities including

  • Ability to create stock items & manage inbound/outbound stock
  • Dashboards, automated low stock alerts are reports
  • Ability to create packages of items to make available for requests within the portal, e.g. a standard laptop package comprising laptop, carrycase, docking station, monitors etc… any of which can be defined as being included or optional within the package)
11:15 – 11:30 Showcase 2 Q&A and Close