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ITSM Framework: Unifii (ServiceNow)

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Unifii – ServiceNow

Register

11:00 – 11:10 Welcome and Introductions
11:10 – 11:20 ServiceNow Overview – Gary Hollowed, Service Now
11:20 – 11:25 Why Unifii?
11:25 – 11:45 Demo 1 : ServiceNow End User Experience – Portal

  • Capabilities of the platform
  • How to make day-to-day life easier for students
11:45 – 11:50 Demo 1 Q&A
11:50 – 12:05 Demo 2: ServiceNow Agent

  • Trend Analysis
  • Behaviors
  • Control your availability
12:05 – 12:10 Demo 2 Q&A
12:10 – 12:25 Reporting & Analytics
12:25 – 12:30 Q&A and Close