Xcession – 4me
| 09:15 – 09:20 | Welcome and Introductions |
| 09:20 – 09:25 | Xcession & 4me |
| 09:25 – 09:40 | Service-centric Architecture |
| 09:40 – 09:50 | Context of ITSM & education-related service management |
| 09:50 – 10:00 | Case Study – University of Hasselt, Belgium |
| 10:00 – 10:10 | Case Study Q&A |
| 10:10 – 10:30 | Demo |
| 10:30 – 10:45 | Q&A and Close |