We do not believe that this outbreak will have a direct impact on the services we provide to clients.
The HEAnet Network has multiple resilient connections to the General Internet and there is sufficient capacity to cope with a shift to remote working and teaching. We are working with our connectivity partners to ensure that extra bandwidth can be provided at short notice in the unlikely event it is required.
HEAnet are closely monitoring the evolving impact of the Novel Coronavirus (COVID-19) in Ireland. We are following Irish government and World Health Organisation advice regarding both internal and international travel.
In addition, normal service upgrades and changes are continuing, however should the situation worsen temporary change freezes may be implemented in order to reduce disruption to services. Work involving physical access to sites will be carefully considered and all client or commercial site restrictions will be observed.
Should there be any restrictions on movement within Ireland, the most likely service to be impacted is the HEAnet network and our connectivity services. If a network fault occurs, restrictions on movement may mean that we are unable to visit a site to provide a fix. If this was to occur, we will communicate directly with affected clients.
The situation is not currently affecting existing network services to the NREN and R&E community in Europe and we are remaining in contact with the GÉANT Operations Centre.
We will continue to meet with clients on your sites, where there are no specific risks. We are encouraging colleagues with meetings at different locations to double-check there are no specific restrictions in place before travelling. We have also advised colleagues to explore other options for meetings, such as online.
HEAnet will continue to monitor the situation, are regularly in communication with key suppliers of equipment, logistics and engineering services, and will inform clients of any significant changes to the current approach. We will also update you if the outbreak starts to impact on the operation of our services to clients. Please check this page regularly to ensure you always have the latest information.
If you require further information on our response to coronavirus you can contact us at firstname.lastname@example.org