HEAnet eduroam services now have 24/7 on-call support

We have extended our 24/7 on-call support to cover HEAnet eduroam services.

We recognise that our clients are increasingly reliant on eduroam and have therefore enhanced our service offering with 24/7 on call support.

The full list of HEAnet 24/7 on-call supported services is:

  • IP connectivity (including DDoS mitigation)
  • JAGGER (Edugate resource registry)
  • IDP: Hosted / Managed / Standby
  • HEAnet Hosted Moodle service
  • P2P links
  • National eduroam gateways (as at 30 Jun 2017)
  • HEAnet Hosted / Managed eduroam Radius Services (as at 30 Jun 2017)

Our front line on-call engineers and subject matter experts will be here to resolve any issues that occur out-of-hours.

The number for 24/7 on-call support remains: +353 (0)1 6609040 and during office hours you can also email noc@heanet.ie

For information on eduroam or other HEAnet services, please email noc@heanet.ie

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