Security Updates

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Latest Security News

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The HEAnet-Security mailing list is used to disseminate relevant security information to nominated HEAnet client contacts. If you would like to subscribe to this list, please email

Service Desk

In case of an incident, please don’t hesitate to contact us.

Contact our Service Desk, Monday to Friday 09:00 – 17:30 (excepting public holidays)
Tel: +353 (0)1 6609040

We’re here to help

The HEAnet NOC maintains contact with bodies such as the Irish National Cyber Security Centre, the Garda National Cyber Crime Bureau (GNCCB), NREN CERTs and cyber security companies and can provide contacts and coordination in the case of an incident.

We would recommend that contacting HEAnet should be a step in your major incident or DR/BCP planning as it is essential for us to stay informed about any changes or events to the network so we can best support you.

In case of an incident, please don’t hesitate to contact us:

Service Desk

Operating hours: 09:00 – 17:30 Monday to Friday (excepting public holidays)
Telephone: Dial +353 (0)1 660 9040 and ask for the Service Desk

Out-of-hours Support

For out-of-hours support, you can contact the on-call engineer on Tel: +353 1 660 9040

HEAnet Security Services

Here are the relevant HEAnet services which can help you to increase your security and mitigate against cyber attacks.

Cert is our single contact point for clients dealing with security incidents. This service rapidly provides support, advice and expertise:

  • Technical assistance as to what to do in the case of an incident
  • The collection, analysis and reporting of statistics on incidents
  • Notifications to sites that they may have been the source, intermediary or target of an attack, as they can often be unaware
  • CERT is also ready to assist all HEAnet clients who wish to proactively seek support for any perceived security issues and vulnerabilities

The Client Netflow Portal allows HEAnet clients to visualise their traffic flows and identify from where inbound traffic is coming and to where outbound traffic is going.

The DDoS Mitigation service “scrubs” traffic, removing the attack traffic and letting good traffic continue as normal. The system responds automatically to volumetric attacks and can be manually enabled for any specific host in a client network, or for subnets up to a /24.

A list of known bad IP addresses that can be configured on a mail server to ensure no mail is received from those subnets.

HEAnet clients can obtain SSL certs via HEAnet through the GÉANT cert service.

HEAnet provides a range of ICT Security services to advise and assist client IT departments on the best and most up to date IT Security Services. This includes Security Awareness training.

Brokerage Services offers HEAnet Clients access to a large portfolio of frameworks and preferential pricing agreements which include security related software and services.

For more details on any of the listed services please contact our Service Desk