How to propose a new service

Delivering Common Repeatable and Shareable solutions

Service Proposal and Business Case

Step one in having all new service proposals assessed is to submit a completed Service Proposal and Business Case form click to download: Service Proposal and Business Case

Please complete the Service Proposal and Business Case form, in as much detail as possible:

  • Email the completed form to using New Service Proposal in the subject line and include contact details in the body of the email;
  • On receipt of the completed form, a member of HEAnet’s Service Planning group will be in contact to progress the proposal to the assessment stage;
  • The email sender will be considered the owner of the new Service Proposal and be invited to meet with the Service Planning Group to help evaluate the proposal;
  • HEAnet will review all Service Proposals no later than four weeks from receipt of a fully completed Service Proposal and Business Case form.

The process for assessing the viability of all new Service Proposals is broken down into two stages:

  • Service assessment, and
  • Business case evaluation

The purpose of this two-stage process is to carry out a detailed evaluation, in a consistent manner, to ensure the proposed service meets a set of key requirements e.g. strategic fit, sufficient client demand, financial sustainability, resourcing and skillsets, a common, repeatable and shareable solution.

If you have any questions about the process or the form, please contact