What is HEAnet’s Schools Team?
Since 2005, HEAnet have provided all of Ireland’s primary and post-primary schools (approx. 4,000 schools) with high-availability internet and network security services.
- Service Profile
HEAnet provides the vital network connection to Ireland’s schools, which is then facilitated by private suppliers.
The HEAnet Schools Team also provide escalation support for the PDST Technology in Education Broadband Service Desk (PDST) which looks after queries from the nation’s schools.
Providing the Connection
The work of HEAnet’s Schools Team has allowed Ireland’s schools to enjoying unprecedented internet access and speed.
Beginning in 2010, with a nationwide roll-out completed in 2014, HEAnet delivered a 100Mbps High Speed Schools Network for all of Ireland’s post-primary schools, special schools and hospital schools.
HEAnet has achieved an average availability rate of 99.97% in these schools. This ensures Ireland’s post-primary schools are able to utilise the full range of educational and connective ICT services that such a robust connection provides.
The importance of this high-speed broadband is illustrated by an annual 250% increase in traf c across the 100 Mbps network, with over 103,000 unique physical devices (desktop computers, laptops, tablets etc.) utilising the network every day.
Along with connecting Irish schools, the HEAnet Schools Team provide a range of essential services to both primary and post- primary schools, which include:
- Internet Content Filtering
- Anti-Spam Service
- Anti-Virus Service
- Firewall Services
- VPN (Virtual Private Networks)
- IP Address Allocation
- LDAP directory for the PDST and Ireland’s teachers
- Managed router in all 4,000 schools
HEAnet also hosts identification for www.scoilnet.ie the Department of Education and Skills (DES) official portal for Irish education – ensuring teachers can easily sign up to this service using their Teaching Council Register details.
These essential services make the HEAnet Schools Network one of the largest proactively managed networks in the country.
HEAnet’s Schools Team actively monitors network performance, ensuring that service-level agreements (SLAs) are adhered to by suppliers. In cases where service is dropped or not delivered, HEAnet’s Schools Team accurately logs and documents this – delivering an impetus towards the best possible service delivery by suppliers and initiating savings from any SLA breaches.
Contact Service Desk / HEAnet
HEAnet provide a dedicated Schools Network Operations Centre (NOC) which delivers second level support to the Schools Broadband Service Desk.
The Schools Broadband Service Desk operated by PDST Technology in Education (www.pdst.ie) provide first-line technical support for schools.
For first-line technical support on your school broadband service please contact the Schools Broadband Service Desk by emailing firstname.lastname@example.org or by calling 1800 33 44 66.
For more information about HEAnet Schools projects please email email@example.com