Open Tickets
| Ticket ID | Subject | Status | Date Start | Date End | Scheduled |
|---|---|---|---|---|---|
| 27244 | HEAnet Planned Maintenance Work in CWT | Closed | Tuesday 20/02/2024 – 08:00 | Tuesday 20/02/2024 – 15:00 | Yes |
| Date | Message |
|---|---|
| Friday 09/02/2024 13:15 | Dear All,
As part of ongoing HW refresh project in HEANET, we are going to bring down one of our core routers. Maintenance window: 20th of February, 8.00 – 15.00 Affected services and clients: LOS for COGEANT peering (HEA-COG-IPT-001) LOR for JISC peering (Manchester) LOS for TCD Rare project The expected impact will be rectified within 2 hours maximum. Please contact us on 01 6609040 or noc@heanet.ie if you have any queries in relation to this matter.
|
| Wednesday 21/02/2024 | These works completed successfully yesterday as scheduled – this public ticket will now be closed. If you have any queries or issues please do not hesitate to contact us on 01 6609040 or noc@heanet.ie |
Closed Tickets
| Ticket ID | Subject | Status | Date Start | Date End | Scheduled |
|---|---|---|---|---|---|
| 24447 | HEAnet Store Inaccessible | Open | Thursday 25/01/2024 – 17:15 | Friday 26/01/2024 – 12:45 | No |
| Date | Message |
|---|---|
| Friday 26/01/2024 10:54 | HEAnet’s store is currently inaccessible to all HEAnet clients.
HEAnet is currently working to restore accessibility. Further updates to follow. |
| Friday 26/01/2024 12:45 | The HEanet Store is now accessible again and normal usage can resume. Some users may still see the error if their ISP has cached any DNS records associated with the error, however these should clear over time. We do not anticipate any reoccurrences of this issue at this time.If you continue to experience issues please do not hesitate to contact us at noc@heanet.ie or on +353-1-660 90 40 |
| Ticket ID | Subject | Status | Date Start | Date End | Scheduled |
|---|---|---|---|---|---|
| 22792 | Major Incident: Schools Network Outage | Closed | Monday 22/01/2024 – 08:45 | Monday 22/01/2024 – 11:06 | No |
| Date | Message |
|---|---|
| Monday 22/01/2024 09:30 | We are aware this morning of an issue with our Schools Network, which seems to be affecting all schools using HEAnet connection. Affected parties may experience network connectivity outage at this time.
Further investigation is ongoing and we will provide additional updates as soon as possible. |
| Monday 22/01/2024 09:46 | Please be aware that Schools Network services are currently restored or recovering. Future instability is still possible, however, and we are continuing investigation and detailed monitoring at this time. Further updates to come in an hour or as soon as we have more information. |
| Monday 22/01/2024 11:06 | Schools connectivity continues to remain stable and we do not envisage further interruptions to service at this time. Monitoring and root cause analysis continue. If you are experiencing any issued please do not hesitate to contact us on +353-1-660 90 40 or noc@heanet.ie. |
| Ticket ID | Subject | Status | Date Start | Date End | Scheduled |
|---|---|---|---|---|---|
| 13944 | 2023 Christmas Change Freeze | Closed | Friday 15/12/2023 – 13:00 | Tuesday 02/01/2024 – 09:00 | Yes |
| Date | Message |
|---|---|
| Wednesday 29/11/2023 10:45 | Please be advised that HEAnet will be implementing our yearly winter Change Freeze on our production network and services for the following window:
Start: 13:00 on Friday 15th December 2023 End: 09:00 on Tuesday 2nd January 2024 (All times are in GMT) During this time only emergency works will be carried out, in line with industry best practises. HEAnet’s offices will close at 17:30 on Wednesday 20th December 2023 for our winter break. |
| Wednesday 20/12/2023 16:30 | Please be advised that HEAnet Offices will be closing for the Winter Break from 17:30 this evening till Tuesday 2nd January 2024. We would also like to remind you that our Change Freeze is also in place until 09:00 on Tuesday 2nd January 2024.24/7 cover will be available for applicable services. We would like to take this opportunity to wish you all a good winter break and welcome you all to the new year in advance. |
| Ticket ID | Subject | Status | Date Start | Date End | Scheduled |
|---|---|---|---|---|---|
| 1451 | Planned Works affecting HEAnet Media Service | Closed | Tuesday 07/12/2023 – 00:01 |
Tuesday 07/12/2024 – 01:00 |
Yes |
| Date | Message |
|---|---|
| Friday 01/12/2023 16:30 |
Please be aware that HEAnet will be carrying out planned maintenance on our Media Service (media.heanet.ie) during the below window: Tuesday 5th of December (05/12/2023) from 00:01 through to 01:00 We expected the media service to be unavailable for approximately 15 minutes during this window, however we reserve the entire work window should it be needed. If you have any queries or issues please do not hesitate to contact us at noc@heanet.ie or on +353-1-660 90 40 |
| Wednesday 06/12/2023 15:45 |
Please be aware that an additional work window will be required for these works. This will take place Thursday Morning (07/12/2023) from 00:01 till 01:00. We expected the media service to be unavailable for approximately 15 minutes during this window, however we reserve the entire work window should it be needed. If you have any queries or issues please do not hesitate to contact us at noc@heanet.ie or on +353-1-660 90 40 |
| Ticket ID | Subject | Status | Date Start | Date End | Scheduled |
|---|---|---|---|---|---|
| 11500 | Scheduled Major HW swap on HEAnet core router | Completed | Tuesday 28/11/2023 – 08:00 | Tuesday 28/11/2023 – 15:00 | Yes |
| Date | Message |
|---|---|
| Friday 17/11/2023 13:30 | Please be aware that HEAnet plans to carry out Scheduled Maintenance on one of our Core Routers on Tuesday the 28th of November.
The maintenance is for a hardware swap, and is scheduled from 08:00 to 15:00 While we do not envisage any impact to client services during the maintenance, The HEAnet network should be considered as having Loss of Diversity during the work window. Additionally, External Peering with the following peers will experience loss of service during the maintenance: JISC – Glasgow JANET6:J/4X/0040/01/1XGE |
| Wednesday 29/11/2023 09:11 |
Planned Works completed successfully. This Public Ticket will be resolved. |