Eligibility
This is an Asiera Dynamic Purchasing System (DPS) available to Asiera, its member institutions and consumers of its services.
Products Available under DPS
This DPS is for the provision of Enterprise Service Management Solutions and Associated Services. The lots are as follows:
- Lot 1 – Freshworks ESM solution or equivalent and associated services
- Lot 2 – Ivanti ESM solution or equivalent and associated services
- Lot 3 – Jira ESM solution or equivalent and associated services
- Lot 4 – ManageEngine ESM solution or equivalent and associated services
- Lot 5 – ServiceNow ESM solution or equivalent and associated services
- Lot 6 – TOPdesk ESM solution or equivalent and associated services
- Lot 7 – Zendesk ESM solution or equivalent and associated services
- Lot A – Any ESM solution and associated services
Listed below are the current authorized suppliers and the specific solutions they provide under this framework. Please note that this is a Dynamic Purchasing System (DPS); as such, this list is not static. New suppliers may be added at any time upon meeting the required qualification criteria.
| Supplier | Solution & Associated Services | Applicable Lots |
| Deloitte LLP | ServiceNow | Lot 5, Lot A |
| Ergo | ServiceNow | Lot 5, Lot A |
| EY | ServiceNow | Lot 5, Lot A |
| Halo Service Solutions | Halo | Lot A |
| Ivanti | Ivanti | Lot 2, Lot A |
| Konversational Consulting | ServiceNow | Lot 5, Lot A |
| MarXtar Ltd | Freshworks, Ivanti, Halo | Lot 1, Lot 2, Lot A |
| Servaplex Ltd | ManageEngine | Lot 4, Lot A |
| Vmotion IT Solutions | JIRA | Lot 3, Lot A |
| Xcession ITSM Consulting | Freshworks, ServiceNow, Xurrent | Lot 1, Lot 5, Lot A |
Expiry
The DPS will expire on 08 December 2029.
More Detailed Information
You can request the relevant information bundle(s) here by selecting Asiera Frameworks / Drawdowns / DPS / ESM_DPS.
For more information, please contact brokerage@asiera.ie.
