We have extended 24/7 on-call support to cover our P2P Connectivity Services (point-to-point).
We know that many clients rely on our P2P Service almost as much as our IP Connectivity Service, which is already covered by 24/7 so this is a natural next step.
The full list of HEAnet 24/7 on-call supported services is
- IP connectivity (including DDoS mitigation)
- JAGGER (Edugate resource registry)
- IDP: Hosted / Managed / Standby
- HEAnet Hosted Moodle service
- P2P links (launched 03 Mar 2017)
Our front line on-call engineers and subject matter experts will be here to resolve any issues that occur out-of-hours.
The number for 24/7 on-call support remains: +353 (0)1 6609040 and during office hours you can also email firstname.lastname@example.org