HEAnet expands 24/7 on-call supported service

We have extended 24/7 on-call support to cover our P2P Connectivity Services (point-to-point).

We know that many clients rely on our P2P Service almost as much as our IP Connectivity Service, which is already covered by 24/7 so this is a natural next step.

The full list of HEAnet 24/7 on-call supported services is

  • IP connectivity (including DDoS mitigation)
  • JAGGER (Edugate resource registry)
  • IDP: Hosted / Managed / Standby
  • HEAnet Hosted Moodle service
  • P2P links (launched 03 Mar 2017)

Our front line on-call engineers and subject matter experts will be here to resolve any issues that occur out-of-hours.

The number for 24/7 on-call support remains: +353 (0)1 6609040 and during office hours you can also email noc@heanet.ie

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