Support

Incident Response

Home > Services > Security > Incident Response

When every minute counts, our 24/7 team of seasoned responders moves fast to identify, contain, and eradicate threats across cloud, onprem, and endpoints. Asiera (formerly known as HEAnet and EduCampus) have partnered with Fox-IT to combine proven playbooks with forensics to contain incidents and assist with restoration of operations quickly to reduce impact. In a world of faster attacks, evolving regulations, and limited inhouse bandwidth, this service gives you immediate access to the right expertise—exactly when you need it most.

Clients get a SLA based rapid triage, decisive containment to reduce dwell time, and clear, communication updates throughout the incident. After resolution, Clients will receive a root cause report and actionable hardening plan to strengthen defences. The service provides a retainer that includes an on-boarding process to improve preparedness, access to Security engineers with a pre-built budget and regular reviews. There are also additional services to improve preparedness like first responder training and tabletop exercise, etc. can be made available, subject to budget availability.

Key Features

  • Expert support from Fox-IT specialised teams on an SLA basis with 24 x 7 availability of emergency support in the event of Cybersecurity incidents
  • The new Incident response services is a community service funded by DFHERIS for eligible Clients with no additional cost to Clients.
  • Initial triage of 2 hours per ticket and up to 8 tickets per year, allows Clients to reach out.
  • Apart from the retainer service there is up to 100 person hours of support per Client per annum for major incidents. This provides the timely support needed at a critical time.
  • Onboarding workshop to enable Clients to use the Incident response service
  • Access to additional specialised security services from Fox-IT on a chargeable basis.
  • Access to additional first responder training (limited places) to help improve Client response capabilities.
  • All incidents are followed up with a detailed incident reports that provides key insights to the Clients to improve their Cyber resilience.
  • Asiera regular service reviews will cover additional level of feedback to ensure transparency for the service.

How these services may assist in protecting your organisation?

SOC & SIEM Services may significantly bolster cyber security of HEAnet clients by providing rapid detection and alerting of security threats.

The services may allow IT security teams more time to provide a quick response to contain the security incident prior to a breach or to otherwise reduce its impact.

FAQ

To learn more about the SOC & SIEM Services or to find out if you are eligible to receive the centrally funded components, please get in touch with noc@heanet.ie.

Incident Response Launch FAQs